copacobana Casino & Sportsbook Data Care

This page describes what data we collect when you use copacobana and how we keep that data protected. We at copacobana take your privacy seriously — your email, identity documents, payment information, and betting history are stored securely and used only for account management, legal compliance, and service improvement.

When you register on copacobana, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on football, casino, esports, or Togel markets, we collect certain information. This policy explains what we collect, who can see it, how long we keep it, and what rights you have over your data.

Our copacobana data practices comply with applicable privacy and anti-money-laundering rules in the jurisdictions where we operate.

What Data We Collect on copacobana

Registration and Identity Data

When you open a copacobana account, we collect your email address, username, and password. To complete account verification, we request a valid national ID or passport, proof of address (utility bill, bank statement), and your full legal name and date of birth. These details are required by anti-money-laundering law and allow us to prevent fraud and unauthorized access.

Payment and Financial Data

We collect payment method details when you deposit to copacobana. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID and the amount. If you use mobile banking, local payment, online payment, or e-wallet virtual accounts, we log the account number and transfer confirmation. We do not store your e-wallet passwords or full bank account numbers — only the transaction reference and the amount.

We retain payment records for compliance (typically 5–7 years) and to match deposits to withdrawals, ensuring your withdrawal goes to the same payment method you used to deposit. This protects your account and helps us prevent money laundering.

Betting and Account Activity

We log every bet you place on copacobana — the game type (football, live casino, slot, esports, Togel), the amount wagered, the result, and the date and time. We keep a record of your account balance, deposits, withdrawals, and login activity. This data helps us detect suspicious activity, settle disputes, and provide customer support.

Cookies and Tracking

Our copacobana website uses cookies to maintain your login session and store your preferences (language, theme). These are functional cookies necessary to run the platform. We may also use analytics cookies (via third-party services) to count page visits and identify performance issues — but we do not track you across other websites.

Third-Party Processors

We share copacobana data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) so they can process your deposits and withdrawals. We also share data with our compliance and KYC vendors to verify your identity. These third parties are bound by data protection agreements and use your data only to provide their service.

Your Rights and Our Commitments on copacobana

How Long We Keep Your Data

We keep your copacobana account data (email, name, ID copy, address proof) for the life of your account and typically 5–7 years after closure for compliance. Payment records and betting history are retained for the same period to comply with financial regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other jurisdictions where we operate.

Access and Correction

You can view your copacobana account data (email, name, verified address) through your account settings. If any detail is incorrect, contact our support team and we will update it. If you wish to request a full copy of your data in a portable format, contact us and we will provide it within a reasonable timeframe.

Closure and Deletion

You can request to close your copacobana account at any time. Once closed, we stop processing new bets and freeze your balance. We retain your historical data (payments, wagers, identity documents) for 5–7 years as required by law. After that period, we delete or anonymize it. We cannot delete data while you have a pending withdrawal or an open dispute.

Data Location

Our copacobana servers and data backups may be located outside your home jurisdiction. By using copacobana, you agree that your data may be transferred to, stored in, and processed in countries outside Indonesia. We ensure all transfers are encrypted and compliant with applicable privacy law.

Contact Us About Your Data

If you have questions about how we use your copacobana data, wish to exercise your rights, or suspect a data breach, contact us through the copacobana support centre. Our team responds in English within standard business hours. You can also file a complaint with your local data protection authority if you believe we have mishandled your information.

We at copacobana reserve the right to update this privacy policy. We will notify you of material changes by email or by posting a notice on our site. Your continued use of copacobana after an update means you accept the new terms.

Our copacobana platform operates only in jurisdictions where online gaming is lawful. If you have questions about your data and our compliance obligations, our support team is available in English through the copacobana help centre.